te99 Privacy Policy
Your personal information at te99 is stored with the highest level of security. We protect your privacy using SSL encryption and strict data protection practices.
Introduction & Scope
This privacy policy applies to all users of the te99 platform. By using our website, you agree to the terms of this policy. Last updated: 2026.
te99 is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the privacy and protection of our users' personal information. This privacy policy describes what information we collect, how we use it, who we share it with, and what rights you have over your information.
This policy applies to all te99 services — from browsing the website to account registration, deposits and withdrawals, gaming activity, and customer support. By continuing to use our platform, you are considered to be covered by this policy.
Section 1: What Information We Collect
te99 collects information in two main ways — directly (when you provide it) and automatically (when you use our platform).
1.1 Information You Provide Directly
When you register on our platform or use our services, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Residential address
- ID card or national identity card details (for verification purposes)
- Preferred language and currency selection
- Customer support communication records
1.2 Automatically Collected Information
When you use our site, the following technical information is recorded automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Referral URL and click patterns
- Cookie and session data
- Transaction history and gaming activity
Section 2: Purpose of Data Use
te99 uses collected information only for legitimate and specific purposes. Below are the main purposes for which we use your information:
2.1 Account Management and Identity Verification
Your provided information is used to register, manage, and secure your account. ID details are required for age verification and identity confirmation, ensuring that only users aged 21 and above can access our platform.
2.2 Financial Transaction Processing
The necessary financial information is used to successfully process deposits and withdrawals via bKash, Nagad, and Rocket. Verification processes are conducted to prevent fraud and money laundering. Our minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
2.3 Customer Support
Your account and transaction information is used to help our 24/7 live chat and email support team resolve your issues. This information is essential for providing accurate and timely assistance in both Bangla and English.
2.4 Platform Development and User Experience Improvement
Overall usage patterns are analyzed to improve the quality of our services. This helps us enhance site functionality, add new games and features, and fix bugs.
2.5 Responsible Gaming Monitoring
As part of our responsible gaming policy, we monitor users' gaming behavior. If a user shows signs of addiction or wishes to set limits for themselves, we provide support.
Section 3: Sharing Information with Third Parties
te99 never sells your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties.
3.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, and Rocket to complete financial transactions. Each of these third parties follows their own strict privacy policies and uses the information solely for the purpose of processing transactions.
3.2 Technology and Service Providers
Minimum necessary information is shared with technology partners who assist in server operations, data analysis, customer service software, and gaming platform management. These partners are bound by agreements covering privacy and data protection obligations.
3.3 Legal Obligations
Information may be disclosed as needed to comply with court orders, lawful demands from government or regulatory authorities, and legal obligations related to fraud prevention and anti-money laundering. In such cases we provide only the information legally required.
3.4 Business Transfers
If for any reason te99's business operations are transferred to another entity, user information may form part of the transferred assets. In such cases, users will be notified in advance and given the opportunity to close their accounts.
Section 4: Cookies and Tracking Technologies
4.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. te99 uses cookies for the following purposes:
- Essential cookies: Required to maintain login sessions and ensure security
- Functional cookies: To remember your preferences and language selection
- Analytics cookies: To understand site usage patterns (anonymous data)
- Performance cookies: To identify page loading speed and technical errors
4.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some important features of our platform to not work properly. We recommend keeping essential cookies enabled for the best experience.
Section 5: Data Security Measures
te99 uses industry-leading security technologies to keep your information safe.
5.1 Technical Security
- SSL/TLS encryption — all data transfers are encrypted
- Data stored in a secure server environment
- Regular security audits and vulnerability assessments
- Firewall and intrusion prevention systems
- Automated detection of suspicious activity
5.2 Organizational Security
- Data access restricted to authorized personnel only
- Staff privacy training and agreements
- Regular internal security audits
- Rapid response plan for data breaches
- Security assessment of third-party partners
While we take every possible measure to protect your information, no internet-based service can guarantee 100% security. If you notice any suspicious activity, contact us immediately at [email protected].
Section 6: Data Retention Period
6.1 Active Accounts
While your account is active, we retain all your relevant information. This includes account details, transaction history, gaming activity logs, and customer support communications.
6.2 Inactive or Closed Accounts
Even after an account is closed, we are required to retain certain information for a set period to meet legal, regulatory, and anti-money laundering obligations. Once that period has passed, the information is securely deleted or anonymized.
6.3 Backups and Archives
Information may temporarily exist in system backups and archive copies, but these are securely stored and regularly cleaned. Backup data is not accessed during regular operations.
Section 7: Your Rights
You have certain important rights regarding your relationship with te99. These are described below:
7.1 Right to Access and Correct Information
You may request a copy of your personal information held by us at any time. If any information is incorrect or incomplete, you have the right to contact us and have it corrected.
7.2 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations, fraud investigations, or active accounts.
7.3 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or non-essential purposes. In such cases you will be given the option to opt out.
7.4 Right to Data Portability
You may request to receive your own information in a structured and readable format. To exercise this right, send an email to [email protected] and our team will fulfill your request through the appropriate process.
Section 8: Protection of Minors
te99 is a 21+ platform. We do not knowingly collect information from or provide services to anyone under the age of 21. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, we will immediately close their account, delete all related information, and cancel any transactions. Parents are advised to monitor their children's online activity.
Section 9: Changes to This Policy
9.1 Update Process
te99 may update this privacy policy as needed to keep pace with changes in laws, regulations, or our services. Users will be informed of significant changes by email or through a notice on the platform.
9.2 Consent Through Use
Continuing to use our platform after an updated policy is published means you are considered to have agreed to the revised policy. If you do not agree with any changes, you may contact us to request that your account be closed.
Section 10: Contact Us
Privacy Inquiries
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact our support team. We provide assistance 24/7 in both Bangla and English.